Q1: Is Heavybao a trading company or a direct manufacturer?
A: Heavybao is a direct, source manufacturer with 20 years of professional experience in the commercial kitchen equipment industry. Located in Shunde, China's core kitchenware hub, we operate a 40,000 sqm smart manufacturing facility. We handle everything from R&D and laser cutting to automated welding and assembly in-house, ensuring strict quality control without relying on outsourced subcontractors.
Q2: Does Heavybao support OEM/ODM and custom product designs?
A: Yes, we specialize in both standard mass production and flexible customization. We can tailor product dimensions, upgrade material thickness, modify appearances, or add specific functions to meet your exact needs. Our comprehensive OEM/ODM services allow global distributors and chain brands to create differentiated products that perfectly match their market requirements.
Q3: What international certifications do your products hold?
A: Our commercial kitchen equipment meets global safety & hygiene standards.
Our factory holds BSCI audit certification. Main models come with CE
We can assist in applying for ETL, UL, UKCA, EMC, LVD, RoHS, FCC, SAA, PSE, for all target markets, supporting smooth customs clearance & sales worldwide.
Q4: Can I mix different products in a single container for shipping?
A: Absolutely. With over 1,000 mature SKUs covering stainless steel storage, cleaning equipment, electric heating appliances, and buffet supplies, Heavybao provides one-stop consolidated purchasing. You can mix various types of equipment in a single container to fulfill your diverse inventory needs, saving you the hassle and cost of sourcing from multiple suppliers.
Q5: What kind of after-sales service does Heavybao provide?
A: We fully guarantee our industrial-grade quality. All Heavybao products are backed by a standard 1-year official warranty and lifelong technical support. Our multilingual support team is available 24/7 to help you resolve faults, supply replacement spare parts and offer operation guidance, effectively cutting your business downtime.